Assistant Store Manager

O'Reilly Auto Parts•Krum, TX

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The Assistant Store Manager leads store team members in serving retail and professional customers and manages the store when the Store Manager is absent or working an opposing shift. Bilingual candidates are encouraged to apply; Spanish fluency is highly desired. The role also supports hiring, coaching, training, staffing, merchandising, order processing, returns, and compliance with company procedures. The Assistant Store Manager performs store opening and closing duties and helps maintain the store, parking lot, equipment, and delivery vehicles.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Assist with recruiting by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, including posted schedules, management approval of schedule changes or deviations, and proper clocking in and out.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lights, locking and securing the building, arming or disarming alarms, and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.