Assistant Store Manager

Staples Canada • Keene, NH

12d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. The Assistant Store Manager and team establish customer relationships that build loyalty, provide total solutions to meet customer needs, and grow the business. The role guides the team in creating a positive, inclusive, and collaborative environment while helping customers achieve their goals.

The position provides leadership in community engagement, customer service, sales, and team development. It shares responsibility for total store operations and cost control and serves as Floor Leader. Hiring is immediate. Compensation is based on qualifications and experience.

Requirements

• At least 2 years managing a sales team in a retail or services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.
• Staples does not sponsor applicants for work visas for this position.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for every customer.
• Develop team performance through coaching, training, and role playing.
• Attain sales and services goals, profit margin, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the GM.
• Share responsibility for total store operations and cost control and act as Floor Leader.
• Champion company initiatives and adapt flexibly to change and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Engage with customers and understand their needs.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.

Benefits

• Full-time hours and generous paid time off.
• Career development program.
• Weekly pay.
• Eligibility for a bonus plan.
• 401(k) with company match.
• Full medical, dental, and vision insurance.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.
• Additional benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed