Assistant Store Manager

Ross Stores•Los Angeles, CA

27d•$22 - $30

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager and follows company policies concerning customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are consistently met. The Assistant Store Manager directly supervises all non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with state, local, and federal regulations.
Accept special assignments as directed by leadership.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in line with the plan and current business trends.
Promote safe practices, ensure associates understand emergency procedures, uphold company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and other leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates using company programs and execute customer-service and merchandise-presentation programs through associate training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and store associates.
Ensure recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within the expected timeframe.
Train associates on loss-prevention awareness and store shortage goals; demonstrate integrity and honesty in interactions.
Safeguard confidential information, cash, credit card information, and merchandise.
Comply with the Loss Prevention Awareness Program and maintain loss prevention through customer service presence, customer and associate engagement, and heightened awareness.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.