Assistant Store Manager

Tailored Brands•Birmingham, AL

About The Position

The Assistant Store Manager partners with the Store Manager to help the store team achieve sales, service, and operational expectations. The role actively coaches and develops team members, supports an engaging and inclusive selling environment, and helps ensure operational excellence while serving as manager on duty. The Assistant Store Manager also assists with recruiting, hiring, and training store team members to deliver an exceptional customer experience. The position supports store business plans and sales growth by helping develop and execute game plans, using store-report data to identify opportunities, and communicating business outreach leads. It helps maintain accurate scheduling and staffing, trains staff on operational functions, follows company communications and policies, and implements programs that improve sales, service, operations, and branding. The Assistant Store Manager contributes to a learning-focused and inclusive workplace, helps keep team members informed through regular meetings, and supports customer-service training and resolution of customer concerns. The role also works with the Store Manager to ensure the store presentation meets brand standards and marketing initiatives. The position may involve voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 2 years of retail or sales experience.
Creative, demonstrates good judgment, and is tuned into the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead store staff in meeting sales, service, and operational expectations.
Help set performance expectations and ensure staff are trained in sales, customer service, and operations.
Model company values, coach team members, communicate priorities, and share sales-driving information.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans and sales, customer service, and operational goals.
Help develop game plans, follow up on execution, use store-report data to recommend decisions, and address performance opportunities.
Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Help ensure accurate schedules, proper staffing, and adequate sales coverage.
Train staff on internal operational functions and keep informed about company communications, directives, initiatives, policies, and procedures.
Support implementation of programs to improve sales, service, operations, and branding.
Promote an engaged, inclusive, learning-focused workplace and help ensure team members are informed of company directives through regular store meetings.
Train staff on customer-service expectations, support efforts to exceed customer expectations and achieve a high Net Promoter Score, and act on customer feedback to prevent or resolve concerns.
Collaborate with the Manager to maintain visual presentation to brand standards and execute marketing initiatives.
May voluntarily work across multiple store or site locations and brands.