Assistant Store Manager

Extra Space Storage • Maple Valley, WA

4d • Onsite

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high facility cleanliness standards and operational excellence, builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position works between multiple stores in the district. Starting pay is $21.00–$23.00 per hour.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with good communication skills and a passion for helping people.

The work includes indoor and outdoor responsibilities, from sedentary desk work to physical duties, with varying physical demands and exposure to seasonal weather. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Employees regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting; regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance across the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours, with the potential for Sundays off depending on location.
• Growth opportunities throughout the United States.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth options.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED