Assistant Store Manager
About The Position
As an Assistant Store Manager at Carter’s, you will be a brand representative for growing families, helping customers find products for babies and young children and supporting them through important family milestones. You will foster a welcoming, inclusive, and safe environment for employees and customers, model strong service standards, and help the team deliver an omnichannel customer experience. You will support the Store Manager in leading the store team, improving business results, executing merchandising and promotional plans, and maintaining operational controls. The position requires at least one year of retail or related management experience, a high school diploma or GED, and availability that may include days, nights, weekends, holidays, and at least two closing shifts per week. Compensation ranges from $22.00 to $28.25 per hour, based on experience and location.
Requirements
- At least 1 year of retail or related management experience.
- High school diploma or GED.
- Positive, solutions-oriented mindset.
- Effective and professional verbal and written communication skills.
- Demonstrated leadership, supervisory, and customer engagement skills.
- Proficient computer and technology skills, including Outlook, Excel, and web navigation.
- Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
- Ability to stand or walk for extended periods and climb up and down a ladder.
- Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.
Responsibilities
- Execute workforce management to ensure a genuine customer focus on the sales floor.
- Welcome customers, provide assistance, and explain product styles, features, and benefits.
- Foster a positive, safe, and inclusive environment for employees and customers.
- Model service standards and the omnichannel experience while coaching others.
- Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
- Build customer loyalty through company-sponsored programs, including credit.
- Assist the Store Manager with recruiting, hiring, training, developing, and retaining the store team.
- Recognize exceptional performance and redirect employees when needed.
- Plan, track, analyze, and report task completion and financial results using company tools.
- Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
- Reduce loss through customer service, education, and operational controls.
Benefits
- Health benefits
- Mental health benefits
- 30% discount on Carter’s brands
- Referral bonuses
- Tuition-free GED or bachelor’s degree through the Advance You Program
- English as a second language learning opportunity
- Paid time off
- Paid holidays
- Parental leave
- Adoption assistance
- Charitable matching gifts
- Professional and personal development programs
- Training and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
