Assistant Store Manager

O'Reilly Auto Parts•Glendale, AZ

13d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. The position manages the store during the Store Manager’s absence or while working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members.
Ensure telephone calls are answered according to company policy.
Ensure online orders, transfers, and distribution center add orders are processed promptly, and contact customers about arrivals when needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate, and returned merchandise is processed or staged correctly.
Ensure all merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members follow company policies, including work schedules, management approval of schedule changes, and clock-in and clock-out procedures.
Perform store opening and closing duties, including day-end procedures, securing money and deposits, preparing bank deposits as needed, checking security lights, locking and securing the building, operating security alarms, and securing delivery vehicles.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.