Assistant Store Manager

Kohl's•Conyers, GA

About The Position

The Assistant Store Manager provides oversight of store operations and/or merchandising while delivering excellent customer service. The role teaches, coaches, and develops associates to execute operational, service, and merchandising processes consistently and efficiently, and is accountable for key performance measures that drive sales and profitability. Managers are also responsible for fostering an engaged and inclusive culture, exercising sound judgment, guiding associates, developing a customer-service mindset, maintaining operational and merchandising standards, adjusting resources to meet customer and workload needs, using key performance indicators to inform decisions, managing talent, completing multiple tasks within established timeframes, reinforcing company policies and safety standards, and performing other assigned responsibilities. Kohl’s may revise this job description at any time. Reasonable accommodations may be made for individuals with disabilities, absent undue hardship.

Requirements

Must be at least 18 years old.
Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
Strong people-management skills and the ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to complete company training programs and comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to perform the listed accountabilities and meet the physical requirements of the role.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
A college degree or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Ensure operational processes are sound, including receiving and processing product, stockroom management, and omnichannel fulfillment.
Complete required business directives, including merchandise disposition practices, to drive accuracy.
Plan and direct floor replenishment and remerchandising to maintain appropriate product levels based on sell-through and seasonal changes.
Lead point-of-sale and customer-service departments to provide speedy transactions and a compelling customer experience.
Maintain visual merchandising standards and adapt merchandising direction to the store layout, adjacencies, and customer needs.
Direct, teach, and train associates to execute merchandising direction accurately, in a timely manner, and to brand standards.
Lead store pricing activities and ensure price changes, sign changes, and ticketing procedures are completed accurately and efficiently.
Support loss prevention by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring policies are followed, and partnering with Loss Prevention.
Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and how to use company tools and resources.
Manage with integrity and honesty while fostering teamwork in an engaged and inclusive culture.
Exercise sound judgment when making decisions and involve appropriate partners as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop customer-service practices, including anticipating customer needs and resolving issues satisfactorily.
Maintain strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Monitor and adjust resources to support customer needs and workload demands.
Assess key performance indicators to make informed business decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies and help ensure the safety of associates and customers.
Complete other responsibilities as assigned.