Assistant Store Manager

Heyday Skincare - Cobble Hill•New York, NY

About The Position

The Assistant Store Manager partners with the Store Manager to lead the team and drive shop profitability. They lead by example, teach and deliver best-in-class service to employees and Heyday clients, and maintain an organized, informed, and drama-free workplace that is ready for success. The role empowers the team with the tools, information, and confidence needed to provide every client with an exceptional Heyday experience. Heyday is a fast-growing skincare brand focused on personalized skincare and consistent facial experiences. The company describes its workplace as inspiring and growth-oriented and is committed to creating an inclusive environment where people from different backgrounds and perspectives can thrive.

Requirements

Experience managing P&L and achieving financial performance targets across multiple health and wellness industry locations.
Basic understanding of employment law, policies, processes, and programs.
Proficiency in Microsoft Office and Google Workspace.
Flexible schedule, including availability to work days, nights, weekends, and holidays, and travel as needed.
Background in hospitality and client service.

Nice To Haves

College degree preferred.

Responsibilities

Help manage and develop 25+ team members, creating a culture of ownership and results.
Provide high-level service and hospitality to all clients.
Manage day-to-day tasks and operations.
Build and foster relationships with employees and clients.
Drive revenue through scheduling optimization and shop utilization.
Assist in developing business plans to achieve shop forecasts and goals.
Partner with Marketing to develop new client acquisition and retention plans.
Help manage the shop’s P&L to increase revenue and manage expenses.