Assistant Store Manager

Ross Stores•Texarkana, TX

26d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies regarding customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role includes operational oversight, payroll administration, associate development, expense control, safety, customer service, merchandise presentation, and loss prevention. The position directly supervises all non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Direct supervision of all non-exempt associates.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports to assess controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments from leadership.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Assist in managing and continuously monitoring expenditures to stay within budget, and control payroll hours to plan while adjusting to current business trends.
Promote safe behaviors, ensure associates understand and can execute emergency procedures, uphold company safety policies, and assist with monthly safety meetings.
Treat customers, associates, and other leaders respectfully; demonstrate courtesy, friendliness, and professionalism; and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision.
Supervise and coach retail associates to provide efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure merchandise recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up; ensure merchandise is presented according to company guidelines and processed to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer service presence and heightened loss prevention awareness on the sales floor, and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.