Assistant Store Manager

Carters Inc. • Charlotte, NC

3d

About The Position

As an Assistant Store Manager at Carter’s, you will be a welcoming first point of contact for families and help customers find products for children’s milestones. You will foster an inclusive environment, promote knowledge of product styles, features, and benefits, and support store operations and team performance. The role partners with the Store Manager to recruit, hire, train, develop, and retain the store team; deliver customer service and omnichannel experiences; achieve business results; and uphold merchandising and operational standards.

The position requires at least one year of retail or related management experience and a high school diploma or GED. Candidates must be able to perform the stated physical tasks and provide availability that may include days, nights, weekends, and holidays, including at least two closing shifts per week.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Schedules designed to fit employees’ lives.
• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You education program offering the opportunity to earn a GED or bachelor’s degree tuition-free or learn English as a second language.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including programs to support growth in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED