Assistant Store Manager

Ross Stores•Las Vegas, NV

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies regarding customers, associates, and merchandising, and learns all phases of store operations. In the Store Manager’s absence, this role leads the entire store operation to ensure company standards and best practices are consistently met. The position directly supervises non-exempt associates and supports store performance, staffing, payroll administration, talent development, customer service, safety, merchandising, and loss prevention.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high level of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports to evaluate controllable expenses and store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments directed by leadership.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Support associate relations by communicating incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe work behaviors, ensure associates understand emergency operating procedures, uphold safety policies, protect customers and associates, and help facilitate monthly safety meetings.
Treat customers, associates, and other leaders respectfully; demonstrate courtesy, friendliness, and professionalism; and recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; supervise and coach retail associates in providing service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards through instruction, task assignment, and follow-up; ensure merchandise is presented according to company guidelines and processed to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise; and uphold loss prevention policies and awareness.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.