Assistant Store Manager

Boot Barn • Troutdale, OR

4d

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to maintain an environment that supports Boot Barn’s mission, vision, and values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year improvement, better processes, and increased productivity.

The position leads partners in delivering strong service and selling, developing team members, and achieving individual and team goals. It supports store scheduling, hiring, training, operational procedures, merchandising, inventory management, and local customer and community outreach. The Assistant Store Manager also completes opening and closing procedures, follows company policies and applicable laws, and demonstrates professionalism, teamwork, and high-quality work.

The role requires a variety of shifts, including nights, weekends, and holidays, and may require extended hours and up to 15% travel to support local stores. Work takes place in a clean, orderly, properly lighted and ventilated environment with moderate noise. The work is classified as moderate physical activity, involving mostly standing, walking, bending, and frequent lifting.

Requirements

• Associate's degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of a shift; bend, stoop, kneel, and squat occasionally; and use a ladder or step stool occasionally.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specified vision abilities include close, distance, and peripheral vision, depth perception, and adjusting focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing customer relationships.
• Review goals with partners and provide timely coaching, actionable feedback, and recognition.
• Lead by example and remain present on the sales floor during peak business hours.
• Support continuous learning and partner training plans to improve operational and merchandising performance.
• Develop team members toward career goals within the company.
• Collaborate with the Store Manager to respond to changing business needs, adjust schedules, support interviewing and hiring, train operational staff on policies and procedures, and communicate with District, Region, and Store Support Center partners.
• Assess localized customer needs and communicate them to the Store Manager.
• Help plan and execute sales-driving events involving outreach to the local community or market.
• Coach associates in customer engagement through B Rewarded Loyalty Programs.
• Hold team members accountable for individual and team goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments in accordance with customer needs and company visual guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons, and coach partners in these categories.
• Complete opening and closing procedures to company standards and follow the Time and Attendance policy and procedures.
• Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Apply business acumen to understand and support all aspects of store operations.
• Demonstrate professionalism, teamwork, and high standards of work quality, attendance, and appearance.
• Perform additional duties as assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid time off plan for year-round partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Growth opportunities at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree