Assistant Store Manager

CNG Holdings•Greenville, SC

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The position involves serving and educating customers about financial products and services, processing transactions, handling cash, and following company policies and applicable regulations. The role works in a call center, retail, or office environment and requires travel to stores within an assigned district, potentially including neighboring districts and overnight travel. Assigned shifts must be worked as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation that complies with company policy; public transportation and rides from family or friends do not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently demonstrate the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to travel to stores within the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may need to travel overnight.
Availability to work assigned shifts as scheduled.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify customer information and diffuse complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from a secure safe to a cash drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when required.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district, and potentially to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.