ASSISTANT STORE MANAGER
About The Position
The Assistant Store Manager assists the Store Manager with day-to-day store operations and performance, helping the store meet or exceed budget while following company standards, policies, and procedures. In the Manager’s absence, this role is responsible for store operations, employees, banking, and customer and donor inquiries and complaints. The position is full-time, pays $21.00 per hour, and is based at the El Dorado, Arkansas store. The job shift is listed as Any (AM/PM). Occasional travel within Arkansas may be required. The work involves frequent physical exertion and exposure to unfit donated goods.
Requirements
- High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical/administrative work, or equipment operation, and two years of related experience and/or training; an equivalent combination of education and experience is also accepted.
- Ability to communicate information effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and other employees.
- Valid driver’s license.
- Intermediate 10-key software skills.
- Basic accounting software skills.
Responsibilities
- Supervise staff and provide oral and written communications about work performance as needed.
- Assist with interviewing applicants and conducting workplace orientations for new hires as needed.
- Maintain personnel files securely.
- Ensure proper customer service for donors and customers, and assist in developing additional store donors.
- Motivate employees to meet production guidelines.
- Monitor and control receiving, pricing, displaying, and selling merchandise within price ranges established by Goodwill management.
- Stock and maintain the store’s interior and exterior in an attractive manner.
- Balance cash register receipts, prepare daily bank deposits, maintain daily transaction records, and make bank deposits as needed. Deposits must be made alone using a personal or company vehicle.
- Operate the cash register, accept payments, and authorize voids, returns, exchanges, and merchandise credits.
- Ensure proper rotation of store merchandise.
- Manage loss control by monitoring customers and employees, reporting suspicious activity to the Loss Prevention Director, and ensuring items are not given away without authorization.
- Complete personnel and payroll records and other day-to-day operational paperwork in a timely manner when the Store Manager is absent.
- Maintain a clean and safe store, processing area, and/or donation center through housekeeping practices or delegation of tasks.
- Ensure sales reports are submitted daily as directed by the Manager.
- Maintain employees’ daily attendance records and forward absence and vacation requests to the VP of Donated Goods when the Manager is absent.
- Ensure the store is open and operational during designated hours.
- Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
- Serve as a positive role model for employees, trainees, and customers in professional development.
- Perform other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
