Assistant Store Manager

Tailored Brands•Burnsville, MN

3d•$18 - $23

About The Position

The Assistant Store Manager partners with the Store Manager to help lead store team members and deliver sales performance, an exceptional customer experience, and operational excellence. When serving as manager on duty, this role actively coaches the team, supports a team-selling environment, and helps ensure store operations meet company standards. The Assistant Store Manager also assists with recruiting, hiring, training, and developing store staff. The role contributes to achieving store business plans and sales, service, and operational goals by communicating priorities, using store reports to inform decisions, developing and following up on sales plans, and addressing performance opportunities. It also supports accurate scheduling and staffing, implementation of store programs and initiatives, and compliance with company communications, policies, and procedures. The Assistant Store Manager helps foster an engaged, inclusive, and learning-focused workplace; supports regular store meetings; and helps maintain brand visual standards and execute marketing initiatives. The role trains the team on customer service expectations, responds to customer feedback, and works to exceed customer expectations and achieve a high Net Promoter Score. The position pays $17.59–$22.87 per hour. The employee may have the opportunity to voluntarily work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The company provides equal employment opportunity without regard to legally protected status.

Requirements

At least 2 years of retail or sales experience.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Demonstrated ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and point-of-sale (POS) system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead store staff in meeting sales, service, and operational expectations.
Help establish performance expectations and ensure staff are trained in sales, customer service, and operations.
Model company values and coach team members by example; communicate priorities and sales-driving information.
Assist with recruiting, hiring, and developing store staff, contributing to an inclusive environment and a pipeline of external talent.
Support achievement of store business plans, including sales, customer service, and operational goals.
Help develop sales game plans, follow up on execution, and use store reports and other factual information to inform recommendations and decisions.
Participate in business outreach opportunities and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and help develop plans to address issues.
Help ensure accurate scheduling and appropriate staffing, including sufficient sales coverage for store initiatives and operational tasks.
Train store staff on internal operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding.
Contribute to an engaged, inclusive, and learning-focused store environment; help ensure training tools are used and conduct regular store meetings with the Store Manager.
Help the team exceed customer expectations and achieve a high Net Promoter Score; use customer feedback to address or prevent concerns.
Collaborate with the Store Manager to maintain visual presentation to brand standards and execute marketing initiatives as directed.