Assistant Store Manager

O'Reilly Auto Parts•McDonough, GA

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members remain current on individual training.
Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including following posted schedules, obtaining management approval for schedule changes or deviations, and clocking in and out appropriately.
Perform store opening and closing duties, including day-end procedures, securing money and deposits, preparing bank deposits as needed, checking security lights, securing the building, operating security alarms, and securing delivery vehicles in a designated area.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.