Assistant Store Manager

Community Choice Financial Family of Brands•Greer, SC

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience in store operations and developing leadership skills. The role focuses on account management, customer outreach, risk management, and helping the store meet performance standards. The position is full-time, requires regular in-person attendance including weekends, and includes at least 40 hours per week. It is an in-store position.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, which frequently include remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services that address customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, develop business, and maintain customer relationships.
Oversee account management and recovery processes, including collection calls, with a focus on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, helping ensure compliance with quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store inside and outside, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.