Assistant Store Manager

Carters Inc. • North Myrtle Beach, SC

5d

About The Position

As an Assistant Store Manager at Carter’s, you will be a welcoming first point of contact for growing families and help customers find products for important moments in their parenting journey. You will support the Store Manager in leading the store team, delivering customer service and an omnichannel experience, and achieving business results. The role includes coaching employees, supporting recruiting and development, analyzing performance, executing merchandising and promotional plans, and maintaining operational controls. Carter’s seeks a leader who fosters an inclusive environment, values team members’ skills, and continually learns and educates others about product styles, features, and benefits. The role requires a high school diploma or GED, at least one year of retail or related management experience, and availability that may include days, nights, weekends, holidays, and at least two closing shifts per week.

Requirements

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• At least 1 year of retail or related management experience.
• A high school diploma or GED.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze the business and take action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Schedules designed to support work-life balance.
• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Education Advance You Program, including tuition-free GED or bachelor’s degree opportunities and English as a second language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including development programs to grow in the current role and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED