Assistant Store Manager

Genuine Parts Company•Stockton, CA

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. This role is a primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It provides oversight of store operations, ensuring that counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks are completed by coaching team members, monitoring progress, and stepping in as needed to maintain standards and continuity. The position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and includes keyholder responsibilities for opening and closing the store. The role works in a retail and warehouse environment with frequent customer interaction and requires extended periods of standing and walking, lifting and moving parts or equipment up to approximately 60 pounds, frequent bending, stooping and reaching, and use of ladders or stools. The work is fast-paced and requires multitasking, attention to detail, and visual accuracy when identifying part numbers and sequences.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships; customer-centric toward both external and internal customers.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Willingness to learn automotive topics if not already experienced in the automotive aftermarket service industry or DIY automotive work.
Ability to stand and walk for extended periods and frequently bend, stoop, and reach, including using ladders or stools.
Ability to use hand trucks, dollies, and hydraulic lifts.
Visual accuracy in identifying part numbers and sequences.
Ability to multitask and maintain attention to detail.
Availability for overtime based on business need and keyholder opening and closing responsibilities.

Nice To Haves

Technical or trade school courses or degree completion.
Background or passion related to the automotive industry, heavy equipment, farming, diesel, marine, or dealerships.
Experience in a parts store, auction, retail store, auto body or collision business, or management in a fast-food, restaurant, or convenience-store environment.
ASE certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Sell actively and build customer relationships through retail and wholesale channels, including in-store and phone sales and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and address store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development by coaching team members and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Meet performance measures related to customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics, and store metrics including sales, P&L, and OPEX.