Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high standards of cleanliness and operational excellence, builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position works across multiple stores in the district. The work includes indoor and outdoor duties, from sedentary desk work to physical tasks, with varying physical demands and exposure to seasonal weather. The role involves regular standing, walking, stair climbing, bending, sitting, and lifting.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform indoor and outdoor responsibilities and regular tasks involving standing, walking, climbing stairs, bending, sitting, and lifting.
- Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness of the site, including the office, storage building interiors and exteriors, and surrounding grounds, through tasks such as sweeping, mopping, and grounds maintenance.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Daytime hours, with the potential for Sundays off depending on location.
- Growth opportunities throughout the United States.
- Competitive starting pay.
- Paid time off accrued throughout the year and increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
