Assistant Store Manager

Lilly Pulitzer•Kiawah Island, SC

5d•Onsite

About The Position

The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, delivering an exceptional client experience, upholding the Lilly Pulitzer brand, and leading the store in the Store Manager’s absence. The role also upholds the company’s Core Values and Core Leadership Qualities, with an emphasis on growth and development. The Assistant Store Manager drives sales and business growth in partnership with the Store Manager, supports the sales team, and helps build strong client relationships and a positive store culture. The role oversees an assigned area of responsibility, develops and coaches team members, assists with recruiting and payroll, and maintains store operations, assets, visual standards, and operational standards. This is a full-time, hourly, non-exempt, in-store position averaging 40 hours per week. Overtime is eligible. Flexible hours, including nights, weekends, and holidays, may be required because of business seasonality. The position follows the Company Retail Holiday time-off policy and is reviewed annually.

Requirements

3–5 years of experience, preferably in fashion or luxury retail.
2+ years of supervisory experience, preferably in fashion or luxury retail.
Proficiency in achieving and exceeding sales goals.
Ability to develop relationships with clients and colleagues.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
High level of ownership and responsibility.
Proficiency with Microsoft and Apple technology.
Ability to be on one’s feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

A four-year college degree is preferred but not required.
Prior knowledge of XStore and Tulip is a plus.

Responsibilities

Drive sales by providing an exceptional client experience and supporting sales teams in actively focusing on clients.
Partner with the Store Manager to create action plans and strategies that achieve financial results, grow the business, increase sales, expand community reach, and build strong teams.
Use company training tools and digital platforms to drive sales.
Understand and represent the Lilly Pulitzer brand, selling culture, clients, and merchandise, and ensure an exceptional client experience.
Take initiative to resolve client-related issues and build client relationships from greeting through post-sale contact.
Oversee an assigned division of responsibility and be accountable for results.
Take ownership of the sales floor and sales team to keep the client experience a top priority.
Share feedback about inventory needs, client insights, and team performance with the Store Manager and corporate partners.
Communicate company initiatives, emails, and announcements to the store team.
Promote a team atmosphere, motivate staff, and provide consistent feedback to the management team.
Coach team members in the moment with clear, concise, actionable feedback.
Approve and assist with payroll processing.
Assist with recruiting by conducting initial searches, facilitating interviews, and onboarding new employees with the Store Manager.
Lead day-to-day operations when the Store Manager is absent, including personnel, payroll management, and communications with AM/DM/RM and corporate partners.
Safeguard store assets.
Maintain Lilly Pulitzer visual and operational standards.
Collaborate effectively with others in alignment with company Core Values and Core Leadership Qualities, and comply with company policies and the Code of Conduct.