Assistant Store Manager

Goodwill Industries of New Mexico•Albuquerque, NM

26d•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an Assistant Store Manager to help operate a retail store and lead and motivate its team in a fast-paced environment. The role supports daily store operations, customer service, employee training, scheduling, merchandise presentation, cash management, and administrative tasks. The Assistant Store Manager works in conjunction with the Store Manager to supervise employees, integrate people with barriers to employment into the retail setting, and ensure compliance with organizational procedures, safety policies, and HIPAA requirements. The position starts at $16.25 per hour and guarantees 38 hours per week. Work is generally performed indoors in a retail setting with frequent public contact. The employee may need to work extended hours and varied schedules, stand for eight or more hours, and occasionally lift or move up to 50 pounds. Candidates must pass a criminal background check and drug test and meet the stated driving and insurance requirements.

Requirements

High school diploma or GED.
Three years of progressive retail work experience, including one year of supervisory experience, or an equivalent combination of education and experience.
Pass a criminal background check and drug test.
Valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, a dependable vehicle, and a clean driving record.
Knowledge of organizational practices, policies, procedures, and compliance requirements.
Knowledge of safety policies and procedures and compliance with them.
Knowledge of visual merchandising and sales promotion.
Knowledge of basic math, accounting, and cash management.
Ability to increase sales and profitability and supervise assigned staff.
Ability to operate word-processing, spreadsheet, and database software.
Ability to maintain confidentiality and motivate employees.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to provide excellent customer service and read, write, and understand English.
Ability to interact and maintain good working relationships with people of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and varied work schedules, work independently, manage time, handle multiple tasks, and meet deadlines.

Responsibilities

Provide excellent customer service and help create a positive public image through a clean store, attractive displays, and presentable, personable staff.
Answer and resolve customer complaints and inquiries.
Communicate merchandise shipment concerns, operational progress, concerns, and problems to the Store Manager.
Ensure the store opens and closes on schedule and take appropriate security precautions.
Ensure store personnel follow loss-prevention procedures and policies.
Assist with administrative and clerical tasks, including ordering supplies, handling mail, and handling cash according to store procedures.
Prepare and maintain store-operation records, including daily sales reports, cash deposits, and opening and closing reports, and ensure daily deposits are made as required.
Monitor merchandise and supply levels on the sales floor, adjust them as needed, and ensure weekly merchandise pulls are completed.
Oversee the quality of goods placed on the sales floor.
Integrate people with barriers to employment into the retail store setting.
Reconcile cash with sales receipts, maintain operating records, and prepare records for accounting.
Assist in preparing employee schedules and accurately recording hours worked.
Supervise the sales floor, cashier functions, processing area, and donation center to ensure accountability.
Assist the Store Manager with personnel actions, including performance reviews and disciplinary actions, with guidance from Management and HR.
Perform retail associate duties as needed.
Ensure HIPAA compliance and the safety of persons served and staff under supervision.
In conjunction with the Manager, supervise assigned employees, including training, planning and assigning work, directing work, assisting with performance appraisals, rewarding and disciplining employees, and helping address complaints and resolve problems.