Assistant Store Manager

O'Reilly Auto Parts•North Adams, MA

26d•$15 - $20

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members stay current on training.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers when shipments arrive as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are processed efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is handled appropriately.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, follow posted work schedules, obtain management approval for schedule changes, and clock in and out appropriately.
Perform store opening and closing duties, including day-end procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, securing the building and delivery vehicles, and arming or disarming alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.