Assistant Store Manager

Extra Space Storage • Claymont, DE

3d • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role may require working between multiple stores in the district. It helps ensure that facilities meet cleanliness standards and deliver operational excellence, while building customer relationships through in-person and phone interactions, using a structured sales process, and managing customer accounts.

The position involves customer service and sales, facility upkeep and safety, account and payment tasks, and maintaining professional relationships with Extra Space employees. Work includes indoor and outdoor responsibilities, from sedentary desk work to physical tasks, with exposure to seasonal weather conditions.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor responsibilities with varying physical demands and exposure to seasonal weather conditions.
• Ability to stand, walk, climb stairs, bend, sit, and regularly lift or move items up to 35 lbs., and occasionally up to 50 lbs.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep of the office, storage buildings, and surrounding areas, including sweeping, mopping, and grounds maintenance.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Daytime hours with the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED