Assistant Store Manager

Community Choice Financial Family of Brands•Florence, SC

5d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while developing hands-on experience in store operations and leadership. The role focuses on account management, customer outreach, risk management, customer service, and helping the store meet performance standards. The ASM also supports and coaches Customer Service Representatives when applicable and helps maintain a safe, secure, compliant, and welcoming store environment. This is an in-person, full-time position in Florence, South Carolina, with a schedule of at least 40 hours per week that includes weekends. The hourly wage is $16.00. The company offers paid on-the-job training, professional and personal development resources, cross-brand training, leadership development, performance-based advancement, educational reimbursement, health and retirement benefits, insurance options, employee assistance resources, retailer discounts, and paid time off.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance and weekend work are required.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and help maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Pursue Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help maintain compliance with Company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the internal and external appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, managing multiple challenging tasks to meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities to move among the company’s brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program providing access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.