Assistant Store Manager

US Foods•Virginia Beach, VA

7d•$22 - $34•Onsite

About The Position

The Assistant Store Manager contributes to the store’s financial performance through merchandising and stocking, expense control, and achievement of sales and profitability goals. The role manages front-end operations to ensure purchases are accurately recorded and employees are trained in shrink control and customer service. Working with the Store Manager, the Assistant Store Manager executes the Annual Operating Plan and related programs, recruits and develops employees, ensures compliance with loss-prevention procedures, and performs Manager-on-duty functions. The position supervises and coaches employees, addresses performance and personnel matters, supports budgeting and inventory, and helps ensure the store is safely maintained and operated in accordance with company policies and procedures. It also supports merchandising and marketing programs, product receiving and restocking, scheduling, customer service, and store performance analysis. Work takes place in a public retail store, with temperatures ranging from -10 to 85 degrees and possible exposure to inclement weather. Work in freezers and coolers is required. The role involves substantial standing, walking, lifting, carrying, and other physical activities. The starting rate is $24.74 per hour. The stated expected base-rate range is $22–$34 per hour. The role may receive overtime compensation. Benefits may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short- and long-term disability, an employee stock purchase plan, and life insurance. Schedules may include Monday through Sunday, holidays, weekends, early mornings, and late evenings, based on business needs.

Requirements

At least four years of experience in a retail work environment.
At least two years of management or supervisory experience.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency in computer use, spreadsheet creation and use, word processing, email, and internet software.
Cash-handling experience.
Associate degree or equivalent work experience required.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; and occasional lifting and carrying of over 100 pounds.
Ability to work in freezers and coolers.

Nice To Haves

Freight-handling experience is a plus.
Strong planning and organizational skills.
Strong customer-service orientation and ability to build professional relationships with customers.
Ability to think quickly and critically, make sound business decisions, and think logically.
Strong leadership, motivation, communication, conversational, and negotiation skills.
Adaptability and willingness to help complete work needed to provide fast, easy, efficient, and professional customer service.
Strong business awareness and ability to review and interpret financial data.
Ability to work a flexible schedule that may include early mornings, late evenings, holidays, and weekends.
Competency and proficiency with computer applications and Microsoft programs.
A degree in Business Management, Supply Chain/Wholesale Management, or Accounting/Finance is strongly preferred.

Responsibilities

Supervise and coach employees to provide efficient, friendly service at registers and throughout the store.
Address personnel and performance issues, including coaching and verbal or written warnings; consult with the Store Manager and HR about progressive discipline or termination when needed.
Ensure compliance with personnel policies and procedures, company policies, store SOPs, and loss-prevention procedures.
Understand the Annual Operating Plan and how store operations affect monthly Profit and Loss results; assist with annual budgeting and achieve budgeted sales and profits while managing shrinkage.
Participate in annual inventory preparation and execution.
Train front-end employees and other assigned employees on required programs.
Help ensure the facility is well maintained and safe for employees and customers.
Interview, hire, orient, and train assigned employee groups.
Direct floor employees day to day, including scheduling and communicating store goals, sales and shrinkage targets, and results while serving as Manager on duty.
Plan in-store demonstrations, prepare and set up displays, distribute samples according to merchandising programs, and use suggestive selling techniques.
Help oversee product receiving, returns of damaged or expired products, and timely shelf restocking.
Maintain merchandising programs, including promotional displays, signage, and company- or market-specific programs.
Communicate merchandising and marketing programs to employees and help oversee execution and follow-up reporting.
Analyze monthly store reports to assess controllable expenses and overall store performance; address variances with action plans in partnership with the Store Manager as needed.
Ensure employee scheduling meets business objectives and employees understand emergency operating procedures.
Accept special assignments from the Store Manager and perform other duties as assigned or required.