Assistant Store Manager

Ross Stores • Hamden, CT

13d • $20 - $30

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows Company policies for customers, associates, and merchandising, and learns all phases of Store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire Store operation to ensure Company standards and best practices are consistently met. The role oversees Store performance, scheduling, payroll administration, associate development, expense control, safety, customer service, merchandising, and loss prevention. It directly supervises all non-exempt Associates.

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and a PC, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.

Responsibilities

• Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Assist in analyzing Store reports to evaluate controllable expenses and overall Store performance, and communicate variances from Company standards to the Store Manager.
• Ensure Associates are scheduled to meet business objectives and comply with scheduling requirements.
• Ensure compliance with State, Local, and Federal regulations.
• Schedule and ensure completion of Associate cleaning tasks throughout the Store, including restrooms.
• Accept special assignments as directed by Leadership.
• Administer payroll, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assist with recruiting, hiring, training, and developing non-exempt Associates; ensure compliance with Ross personnel policies and procedures.
• Assist with Associate Relations issues and communicate incidents to the Store Manager or District Manager as needed.
• Monitor expenditures to keep them within budget and control payroll hours to plan while adjusting to business trends.
• Practice safe behaviors, ensure Associates understand emergency operating procedures, maintain compliance with Company safety policies, and help facilitate monthly safety meetings.
• Treat Customers, Associates, and other leaders respectfully and demonstrate courtesy, friendliness, and professionalism; recognize Associates through Company recognition programs.
• Execute Customer service and Merchandise Presentation programs through Associate training and supervision; coach Retail Associates to provide efficient, friendly service throughout the Store.
• Represent and support the Company brand, model and reinforce the Company Dress Code, and maintain a clean, neat, easy-to-shop Store.
• Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
• Ensure recovery, sizing, and markdowns meet Company standards through teaching, task assignment, and follow-up; ensure merchandise presentation follows Company guidelines and merchandise is processed to the sales floor within expected timeframes.
• Train Associates on Loss Prevention awareness and Store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
• Comply with the Loss Prevention Awareness Program and help prevent Store loss through customer service presence, customer and Associate engagement, and heightened awareness.
• Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor (PVM) system is maintained properly.
• Directly supervise all non-exempt Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed