9084 - Assistant Store Manager PT

Hat World•Canoga Park, CA

3d•Onsite

About The Position

The Assistant Store Manager drives sales growth by delivering exceptional customer service and supporting Company performance objectives. The role coaches associates through consistent, documented feedback; maintains visual standards through accurate merchandising and signage; and helps ensure the store is clean and well presented. The Assistant Store Manager models a professional appearance in accordance with the Company Dress Code Policy. The role supports sales and customer experience, associate coaching and performance, and store operations and expense control. Responsibilities include protecting Company assets, assisting with scheduling within wage guidelines, managing inventory processes, and opening and closing the store according to the Operations P&P Manual. The position also supports and follows Lids policies, procedures, and guidelines.

Requirements

High school diploma or equivalent.
One year of relevant experience.
Proven ability to drive retail sales while minimizing loss.
Clear, professional verbal communication and strong interpersonal skills.
Computer proficiency and ability to learn retail software and POS systems.
Ability to work independently with sound judgment.
Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to stand constantly during a shift and walk frequently during a shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system and maneuver related software programs.

Responsibilities

Lead customer-service behaviors that support sales gains and key performance indicators (KPIs).
Model selling behaviors and ensure customer needs are resolved accurately and promptly.
Maintain store visuals, including merchandising, signage, cleanliness, and store readiness.
Provide documented feedback on sales performance, recognizing strengths and coaching opportunities.
Set associate expectations aligned with Company objectives and follow up on results.
Model professionalism and comply with the Company Dress Code Policy.
Protect Company assets by following Lids policies and best practices.
Assist with scheduling to provide store coverage within wage guidelines.
Manage inventory processes, including receiving, transfers, price changes, and counts, with accurate documentation.
Open and close the store according to the Operations P&P Manual and maintain records consistent with policy and law.
Support and adhere to all Lids policies, procedures, and guidelines.