5005 - Assistant Store Manager PT

Hat World•Manchester, NH

2d•Onsite

About The Position

The Assistant Store Manager drives sales growth by delivering exceptional customer service and supporting Company performance objectives. The role coaches associates through consistent, documented feedback; maintains visual standards through accurate merchandising and signage; and ensures a clean, well-presented store while modeling a professional appearance in line with the Company Dress Code Policy. The Assistant Store Manager supports sales and customer experience, associate coaching and performance, and store operations and expense control. Responsibilities include supporting store coverage within wage guidelines, managing inventory processes, opening and closing the store, and following Company policies and procedures.

Requirements

High school diploma or equivalent plus one year of relevant experience.
Proven ability to drive retail sales while minimizing loss.
Clear, professional verbal communication and strong interpersonal skills.
Computer proficiency and ability to learn retail software and POS systems.
Ability to work independently with sound judgment.
Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand during a shift and frequently walk during a shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sales system and maneuver related software programs.

Responsibilities

Lead service behaviors to produce sales gains and support KPIs.
Model selling and ensure accurate, timely resolution of customer needs.
Maintain visual standards, including merchandising, signage, cleanliness, and store readiness.
Deliver documented feedback on sales performance, recognizing strengths and coaching opportunities.
Set expectations aligned with Company objectives and follow up on results.
Model professionalism, including adherence to the Company Dress Code Policy.
Protect Company assets by following Lids policies and best practices.
Assist with scheduling to provide coverage within wage guidelines.
Manage inventory processes, including receiving, transfers, price changes, and counts, with accurate documentation.
Open and close the store per the Operations P&P Manual and maintain records consistent with policy and law.
Support and adhere to all Lids policies, procedures, and guidelines.