Assistant Store Manager

Feeders Pet Supply•Bowling Green, KY

About The Position

Feeders Pet Supply is seeking an Assistant Store Manager to help manage store operations, maintain accurate inventory and sales records, identify loss areas, and ensure compliance with security, sales, and recordkeeping practices. The Assistant Store Manager monitors inventory levels and oversees housekeeping, cleanliness, maintenance, and repairs. This role manages store operations when the Store Manager is absent and must be able to perform duties outlined for Shift Supervisor and Retail Sales Associate roles, as well as other duties assigned by the Store Manager or management. The position supports employee direction, training, development, scheduling, attendance and break compliance, performance reviews, and resolution of personnel issues. It helps deliver a positive customer experience, communicates store goals, and supports loss prevention and shrinkage control. The role also performs merchandising, customer returns, inventory ordering and reconciliation, receiving, and back-up store functions such as register operation, bank deposits, and payroll processing. The Assistant Store Manager is expected to provide professional service to customers, associates, and vendors; communicate effectively; maintain confidentiality; work accurately amid interruptions and time pressures; and adapt to changing business needs. The work takes place in internal and external environments, including hot and cold temperatures and occasional loud noise. It requires varied hours and days to oversee store operations, standing for extended periods, and handling merchandise generally weighing 0–50 pounds.

Requirements

Three to five years of retail store management experience.
Experience using Microsoft Office programs, a cash register, calculator, copier, and fax machine.
Experience with retail point-of-sale and inventory systems.
Valid driver's license and reliable transportation for regular work-related needs.
Ability to work varied hours and days to oversee store operations, including weekend availability.
Ability to stand for extended periods and occasionally sit for extended periods; reach, squat, kneel, climb, push, and pull; and move or handle merchandise generally weighing 0–50 pounds.
Ability to operate necessary store equipment, including forklifts, and to climb ladders.
Ability to use computer and POS systems, handheld scanners, and necessary office equipment, software, and hardware.
Ability to read, count, and write accurately; communicate professionally with Associates, customers, and vendors; and maintain company information confidentially.
Ability to concentrate and maintain visual attention amid frequent interruptions and time pressures, work effectively in a team, and adapt to changing business needs.
Ability to work inside and outside, in hot and cold temperatures, and occasionally around loud noises.

Nice To Haves

Retail store management experience in the pet food industry.

Responsibilities

Open and/or close the store in the absence of the Store Manager.
Direct employees, maintain sufficient floor coverage, and help ensure work is completed promptly.
Train and develop Associates, recommend high-potential Associates for advancement, and provide feedback for new-hire and annual performance reviews.
Identify staffing issues and discuss them with the Store Manager; oversee attendance, meal periods, and breaks and report discrepancies.
Communicate daily and weekly goals, including goals related to promotions and events, and follow up on Associate performance issues.
Lead by example in providing customers with a positive experience and maintaining a positive community and customer perception of the store.
Work with store personnel to address shrinkage, manage inventory check-in and reconciliation, and maintain an effective Loss Prevention program.
Scan out damaged merchandise and non-resalable customer returns, train Associates to monitor shoplifting, and monitor internal controls.
Perform merchandising, including building and changing end caps; printing and maintaining tags and signage; resetting dog and cat food aisles; rotating stock; and merchandising fish tanks.
Assist with customer returns.
Provide back-up support for cash register operation, weekly scheduling, bank deposits, and payroll processing.
Load and unload trucks using a forklift, pallet jack, and/or dolly.
Review stock levels and recommend inventory changes to the Store Manager; place replenishment and purchase orders; assist with ordering, receiving, checking in, and reconciling inventory.
Maintain appropriate shelf inventory and ensure stockers rotate food with every truck.
Perform all duties outlined in the Shift Supervisor and Retail Sales Associate roles and other duties assigned by the Store Manager or management.