Assistant Store Manager

Genuine Parts Company•Wood Dale, IL

14d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its position as a leading parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It provides critical oversight of store operations, ensuring that counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks are completed by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity. The role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric, for both external and internal customers.
Standing and walking for extended periods; frequent bending, stooping, and reaching, including use of ladders or stools.
Ability to lift and move parts and equipment weighing up to approximately 60 pounds.
Visual accuracy to identify part numbers and sequences; ability to multitask and pay attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store environment.
ASE certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Sell actively and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer-service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist when needed to ensure continuity and standards.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.