Assistant Store Manager

Lehigh Valley Mall•Whitehall, PA

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager positions help fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks, work with the Store Manager and Leadership Team to develop sales and recruit Teammates, and share responsibility for training and motivating Teammates. They act as Store Manager in the manager’s absence. The Assistant Manager position is a progression from the AIT position and includes additional higher-level duties, although most duties are shared. The role combines Guest service and sales generation with Teammate recruiting, training, and development; visual merchandising; store operations; planning; and leadership. The Assistant Store Manager supports store performance, maintains Buckle’s service and presentation standards, helps coordinate staffing and daily work, and assists with the effective operation of the store.

Requirements

High school diploma or GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to operate a motor vehicle and travel, including overnight, as required.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical activities described, including standing, walking, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to provide and receive feedback, support leadership, problem-solve, overcome objections, and maintain professional relationships with Teammates and Management.
Ability to learn and use company tools, policies, procedures, handbooks, and the Buckle Commitment to Success.
No visa sponsorship is available.

Responsibilities

Provide friendly, engaging, and knowledgeable service; identify Guest needs, recommend merchandise, and create a wardrobing experience.
Meet personal sales, sales-per-hour, average-sale, net-sales, and Guest-loyalty goals, and help the Team achieve store sales goals.
Demonstrate product knowledge and sales presentation skills, use the Sales Presentation Guide, and promote business builders such as fit appointments, the Buckle credit card, and Guest Connect.
Build Guest relationships and a client-based business, remember and use Guest names, and communicate Guest levels and needs to the Team.
Work with the Store Manager to plan sales goals, select education focuses, delegate work, and execute business segments and department plans.
Recruit, interview, train, coach, motivate, and develop Teammates; support staffing needs and maintain current talent contacts.
Coach Teammates on accountability, shift orientation, Loss Prevention, sales presentation, denim showmanship, product education, and non-sales positions.
Maintain a positive floor culture and demonstrate professional dress, leadership, customer service, and conduct.
Own and coordinate product zones and visual projects; demonstrate visual tools, review all four zones, and ensure compliance with visual standards and checklists.
Identify merchandising opportunities, manage freight presentation and product lifecycle, maintain a sized sales floor, and communicate recommendations to the Store Manager.
Complete opening and closing checklists, markdowns, pulls, freight processing, recalls, and vendor returns; maintain adequate store supplies.
Execute and teach Point of Sale procedures and follow policies for payments, returns, exchanges, security, and Loss Prevention, including required bag and purse checks.
Maintain a clean, organized, and shoppable store; handle Guest and Teammate concerns professionally and report policy violations or concerns through appropriate channels.
Complete scheduled shifts, cover shifts when needed, and handle schedule changes positively and professionally.
Assist with New Hire paperwork and tasks, daily interviews as needed, store planning, and communication with Corporate Office departments.
Act as Store Manager in the Store Manager’s absence, including handling emergencies according to Company guidelines.
Assist the Store Manager in supervising and support store and Teammate growth; travel to cover other stores in the District as business needs require.
Perform other duties and special projects as assigned.