Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Oak Ridge, TN

24d•Onsite

About The Position

The Assistant Store Manager manages the daily operations of a store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and ensures the store is customer-service oriented, adequately staffed, well trained, clean, and stocked with quality, fresh products. The Assistant Store Manager uses merchandising and promotions to increase sales and serves as a leader for the store and a good neighbor to its community. The position also ensures company policies and procedures are followed to protect associates, customers, and the company. The role oversees hiring and termination, associate training, scheduling and staffing, safety and security, fund handling, inventory, pricing, reporting, meetings, projections, and compliance with applicable labor, health, safety, and company requirements. It handles or resolves concerns raised by associates, management, supervision, and customers, and maintains required government documents and postings.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure required department and computer-based training is completed to support associate retention.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee and follow safety and security measures, including procedures related to theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines, including requirements for associates under age 18.
Oversee compliance with policies regarding the sale of alcohol and tobacco products.
Check, complete, and send department and management reports, documents, and paperwork to the appropriate people.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels to minimize out-of-stocks while limiting days of supply on hand.
Oversee accurate retail pricing within company guidelines.
Monitor competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Protect company and personnel information in accordance with confidentiality policy.
Enforce policies regarding refrigeration alarms.
Perform other duties as required.