Assistant Store Manager

O'Reilly Auto Parts • Salem, VA

1d • $13 - $18

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in servicing customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the retail showroom floor, including team member execution of customer service programs.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members stay current on training.
• Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure the telephone is answered according to company policy.
• Ensure online orders, transfers, and distribution center add orders are processed promptly, and contact customers about shipment arrivals as needed.
• Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurately issued using the correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members comply with company policies, including work schedules, management approval of schedule changes, and clock-in and clock-out procedures.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, managing security lighting and alarms, locking and securing the building, and securing delivery vehicles.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account.
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed