Assistant Store Manager

Extra Space Storage • Orange, NJ

7d • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high facility cleanliness standards and operational excellence, builds customer relationships through in-person and phone interactions, follows a structured sales process, and manages customer accounts. The position works between multiple stores in the district. Standard operating hours are 8 a.m. to 7 p.m.; locations open on Sunday from 10 a.m. to 4 p.m. Compensation starts at $19.00–$20.00 per hour.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor responsibilities, including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing facility and grounds maintenance, including sweeping and mopping the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Daytime hours and the potential for Sundays off, depending on location.
• Company culture and growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED