Assistant Store Manager

Community Choice Financial Family of Brands•Kentwood, MI

1d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while developing hands-on store operations and leadership experience. The role focuses on account management, customer outreach, risk management, customer service, and meeting individual and team performance standards. The ASM also supports and coaches Customer Service Representatives when applicable and helps ensure compliance, store security, and a clean and safe environment. This is an in-person position with a minimum schedule of 40 hours per week, including weekends. The stated hourly wage is $16.00. The employer describes opportunities for performance-based career advancement and training across its brands.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain regular in-person attendance and work weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, such as on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training for opportunities across the company’s eleven brands.
Key holder program designed to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits options including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace with access to retailer discounts.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.