Assistant Store Manager

Genuine Parts Company•Rockford, IL

3d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and assists with or performs tasks as needed to maintain standards, coverage, and continuity. This role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store. The work takes place in a retail and warehouse environment with frequent customer interaction and requires extended periods of standing and walking, lifting and moving parts and equipment, and frequent bending, stooping, and reaching.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with internal and external customers.
Ability to stand and walk for extended periods and frequently bend, stoop, and reach, including using ladders or stools.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn about automotive products.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision shop, or management in a fast-food, restaurant, or convenience-store setting.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Actively sell and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and step in as necessary.
Support talent development through coaching and mentoring team members for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.