Assistant Manager - Stamford

Rocky's Ace Hardware•Stamford, CT

About The Position

The Assistant Store Manager oversees daily retail operations, ensures high standards of helpful customer service, and directs projects and responsibilities assigned by the Store Manager. The role may fill in for the Store Manager as needed and supports store personnel, inventory operations, sales goals, merchandising, and a safe, well-maintained store environment.

Responsibilities

Open and close the store.
Handle safety and security responsibilities as assigned.
Know and follow overall store policies, procedures, and goals.
Understand management responsibilities and fill in for the Store Manager as needed.
Oversee tasks assigned and delegated to store team members.
Train store personnel.
Supervise in-store personnel to support strong performance and customer service.
Assist in maintaining accurate inventory.
Maintain general housekeeping and keep the store safe for team members and customers.
Shop the competition monthly.
Participate in and sometimes lead monthly store meetings.
Oversee inventory order placement, receiving, and stocking.
Achieve sales and productivity goals established by the Store Manager, including maintaining acceptable gross margins.
Maintain store equipment and fixtures in safe working condition.
Set a positive example by following company procedures.
Develop promotions to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Greet and assist customers on the sales floor, demonstrating helpful customer service.
Resolve customer claims and complaints in a timely, courteous, and discreet manner.
Authorize refunds in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring store bin tagging is completed in a timely manner.
Attend and assist with mandatory monthly store meetings.
Carry out other responsibilities assigned by the Store Manager.