Assistant Store Manager
About The Position
As an Assistant Store Manager at Carter’s, you will represent the brand to growing families and help customers find products for important moments in their parenting journey. You will foster a welcoming and inclusive environment, develop employees’ skills, and stay knowledgeable about product styles, features, and benefits. The role supports store operations, customer service, workforce management, sales performance, team development, merchandising, and loss prevention. The position requires availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week. The compensation range is $21.00–$27.25 per hour, based on experience and location.
Requirements
- Minimum of 1 year of retail or related management experience.
- High school diploma or GED.
- Effective and professional verbal and written communication skills.
- Demonstrated leadership, supervisory, and customer engagement skills.
- Proficient computer and technology skills, including Outlook, Excel, and web navigation.
- Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
- Ability to stand or walk for extended periods and climb up and down a ladder.
- Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.
- Positive and solutions-oriented mindset.
Responsibilities
- Execute workforce management to maintain a genuine customer focus on the sales floor.
- Welcome customers and assist them with product styles, features, and benefits.
- Foster a positive, safe, and inclusive environment for employees and customers.
- Model service standards and the omnichannel experience while coaching others.
- Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
- Build customer loyalty through company-sponsored programs, including credit.
- Assist the Store Manager with recruiting, hiring, training, and developing the store team.
- Recognize exceptional performance and redirect employees when needed.
- Plan, track, analyze, and report task completion and financial results using company tools.
- Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdowns, and product placement.
- Reduce loss through customer service, education, and operational controls.
Benefits
- Health benefits
- Mental health benefits
- 30% discount on Carter’s brands
- Referral bonuses
- Tuition-free GED or bachelor’s degree program, or English as a second language learning, through the Advance You Program
- Paid time off
- Paid holidays
- Parental leave
- Adoption assistance
- Charitable matching gifts
- Professional and personal development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
