Assistant Store Manager

Ross Dress for Less•Rome, GA

12d

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager and follows company policies for customers, associates, and merchandising. The role involves learning all phases of store operations and, when the Store Manager is absent, leading the entire store operation to ensure company standards and best practices are consistently met. The Assistant Store Manager directly supervises all non-exempt associates.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from company standards to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations; accept special assignments from leadership.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Communicate associate-relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours according to plan and current business trends.
Promote safe behaviors, ensure associates understand emergency procedures, maintain compliance with safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and professionally; recognize associates through company recognition programs.
Execute customer-service and merchandise-presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service throughout the store.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment with the help of maintenance personnel and associates.
Ensure merchandise recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up; ensure merchandise is presented according to merchandising guidelines and processed to the sales floor within expected timeframes.
Train associates on loss-prevention awareness and store shortage goals; safeguard confidential information, payment information, cash, and merchandise.
Maintain a strong customer-service presence on the sales floor and heightened loss-prevention awareness; comply with the Loss Prevention Awareness Program.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.