Assistant Store Manager

Food City (K-VA-T Food Stores Inc)•Harriman, TN

24d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while maintaining controllable costs. The role supervises, leads, and develops store personnel and helps ensure a friendly, customer-service-oriented environment with appropriate staffing and training. It also oversees product quality and freshness, department stock levels, store cleanliness, merchandising, and promotions. The Assistant Store Manager serves as a leader for the store and a good neighbor to its community, while ensuring company policies and procedures are followed to protect associates, customers, and the company. This role oversees hiring and termination, associate training, safety and security, labor compliance, fund handling, inventory, pricing, reporting, and department operations. It requires regular interaction with customers and associates, attendance at on-site scheduled shifts, and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure required department and computer-based training is completed to support associate retention and quality.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee safety and security measures, including procedures for theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for associates, including those under age 18.
Oversee and monitor policies concerning the sale of alcohol and tobacco products.
Complete, verify, and send department reports, management reports, documents, and paperwork to appropriate recipients.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory in all departments while limiting out-of-stocks and days of supply on hand.
Oversee and monitor retail pricing for accuracy within company guidelines.
Monitor competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policy for company and personnel information.
Understand and enforce policy regarding refrigeration alarms.
Perform other duties as required.