Assistant Store Manager-Pineville Store

Goodwill Industries of the Southern Piedmont • Charlotte, NC

5d

About The Position

The Assistant Store Manager helps lead the daily operations of a Goodwill retail store and donation center, supporting the Store Manager in creating a positive, productive environment for customers and employees. The role offers quarterly incentive pay based on store performance, with potential payouts of more than $1,000 per quarter based on results.

Goodwill retail stores and donation centers generate revenue to support job training, employment placement services, and other community programs. The position starts at $20.95 per hour and offers annual merit increases, production bonuses, career development and skill-building classes, employee discounts, and full-time benefits.

Requirements

• High school diploma or GED.
• At least 2 years of retail management experience, or equivalent education and experience.
• Strong organizational skills and leadership ability.
• Customer-focused, hands-on approach and ability to thrive in a fast-paced environment.
• Ability to talk, listen, stand, or walk for most of the time.
• Ability to frequently use hands, reach, push, and pull; occasionally sit, kneel, stoop, throw, or twist.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Strong close, color, and depth vision.
• Ability to travel locally.

Responsibilities

• Lead store activities to support strong sales and production performance.
• Support recruitment, interviewing, hiring, and onboarding of team members.
• Train and develop staff in alignment with company standards.
• Review and verify daily sales reports, deposits, and financial procedures.
• Coordinate product flow and shipments to ensure inventory meets sales goals.
• Open and close the store, manage deposits, and secure the building.
• Provide customer and donor service, including resolving complaints.
• Supervise the processing of donated goods to ensure quality and sales readiness.
• Organize and rotate merchandise by category and color.
• Motivate the team through communication and performance feedback.
• Report maintenance needs and safety concerns to store leadership.
• Act as Store Manager in the Store Manager’s absence.

Benefits

• Quarterly incentive pay based on store performance, with potential to earn more than $1,000 per quarter based on results.
• Annual merit increases and production bonuses.
• Free career development and skill-building classes.
• Employee discounts.
• Full-time medical, dental, and vision benefits.
• Paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED