Assistant Store Manager

Luxe Brands•Philadelphia, PA

12d•$21 - $36•Onsite

About The Position

The Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. Reporting directly to the Store Manager, the Assistant Store Manager works closely with other boutique teams to ensure consistency across Luxe Brands. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Be making sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self-motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands’ standard of excellence. Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget. Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 17 stores across 10 states, with plans to expand our footprint over the next 3 years. Our proven concept resonates with brides wherever we operate, and we’re now embracing the opportunities and challenges of scaling a high-growth business. Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you’re looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Requirements

Must be 18 years of age or older
1+ year of customer service and sales experience, preferably in retail or soft-lines
1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered
2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities
Availability to work full shifts on Saturdays and Sundays
Proficient in reading, writing, and verbal English to effectively interact with clients and team members
Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment
Ability to lift up to 35 lbs and stand for extended periods
Proficiency in POS systems and Microsoft Office
Reliable transportation and punctuality
Ability to manage multiple priorities in a fast-paced, client-focused environment
Strong interpersonal skills and ability to respond professionally to clients and team members
Maintain professionalism and composure under stress
Effective communication and teamwork in high-pressure situations
Successfully complete a background check.

Nice To Haves

Experience in bridal or luxury retail.
Success in commission-based sales environments
Familiarity with Apple/macOS systems.
Bilingual in English & Spanish.

Responsibilities

Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager
Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic
Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager
Provides real-time coaching to team members and serves as a witness during corrective actions
Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues
Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team
Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep
Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager