Assistant Store Manager

Carters Inc. • Pocono Township, PA

3d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families and help create a welcoming, inclusive customer and employee experience. You will support store operations and workforce management, coach team members, and partner with the Store Manager to achieve business results. The role includes customer service, team development, merchandising, operational controls, and analyzing and communicating performance results. Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Requirements

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficiency with computers and technology, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager with recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree through the Advance You Program
• English as a second language learning opportunity
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Professional and personal development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED