Assistant Store Manager

O'Reilly Auto Parts•Chandler, AZ

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, giving feedback, coaching and mentoring employees, and ensuring training stays current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and that Image Maker and merchandising tasks are delegated and completed.
Ensure team members follow company policies, posted schedules, management approval procedures for schedule changes, and clock-in and clock-out requirements.
Perform store opening and closing duties, including day-end procedures; securing money and deposits; preparing bank deposits as needed; turning on security lights; securing the building and delivery vehicles; and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.