Assistant Store Manager

O'Reilly Auto Parts•Saint Cloud, FL

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving retail and professional customers. Bilingual candidates are encouraged to apply, with Spanish highly desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members stay current on training.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members with management.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers when shipments arrive as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is correctly processed or staged.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies regarding posted schedules, management approval of schedule changes or deviations, and clocking in and out.
Perform store opening and closing duties, including day-end procedures; securing money and deposits; preparing bank deposits as needed; checking security lights, doors, building, alarms, and delivery vehicles; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.