Assistant Store Manager

Charter Communications • Bowling Green, KY

4d

About The Position

The Assistant Store Manager leads by example to foster a high-performance sales culture and provide customers with the right products and an outstanding experience. The role supports and motivates the store team, coaches employees to build customer relationships and achieve sales and retention goals, and recruits, trains, and mentors team members. It also manages daily store operations, including staffing, scheduling, policy compliance, inventory control, and audits, while maintaining a welcoming, well-organized store that reflects Spectrum’s brand.

The position is based in a vibrant, fast-paced retail environment with moderate noise levels. The employee represents Spectrum in a professional uniform. The role requires lifting up to 35 lbs and standing for extended periods. Scheduled overtime may be required as needed.

Requirements

• Ability to read, write, and speak English clearly and professionally when communicating with employees and customers in person, by phone, and in writing.
• Significant time working in a retail store environment.
• Proven ability to lead and motivate others in a goal- and incentive-based work environment.
• Detail-oriented with good problem-solving skills.
• High comfort level with personal technology, such as mobile devices and personal video platforms.
• Knowledge of and ability to use computer and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• High school diploma or equivalent.
• 2–3 years of sales or customer service experience.

Nice To Haves

• At least 1 year of management experience.
• 2–3 years of telecommunications or wireless experience.
• Familiarity with the latest technology and devices.
• Willingness to travel to other locations as business needs dictate.
• Bachelor’s degree or equivalent work experience.
• Certifications in sales training.

Responsibilities

• Support and motivate the team to achieve sales goals and deliver exceptional customer service in a positive, high-energy work environment.
• Coach employees to build customer relationships, resolve escalations, and recommend solutions to retain and upgrade customers.
• Recruit, train, and mentor team members.
• Manage daily store operations, including staffing, scheduling, and compliance with company policies.
• Maintain a welcoming, well-organized store that reflects Spectrum’s brand and provides excellent customer service.
• Oversee inventory control, enforce company policies, and complete audits to minimize losses.
• Work scheduled overtime as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED