Assistant Store Manager

My Melrose•Austin, TX

5d•Onsite

About The Position

The Assistant Store Manager shares accountability with the Store Manager for driving business results through effective selection, training, and coaching of the store team in sales, customer service, merchandise presentation, operations, human resources, and loss prevention. The role works with upper management to execute and enforce company policies and procedures and is considered an in-training position for Store Manager. The Assistant Store Manager helps run daily store operations, including opening and closing, maintaining store appearance, executing promotions and visual merchandising, supporting customer service, training and developing employees, managing cash and payroll within company guidelines, and maintaining loss prevention, administrative, safety, and facility standards. The position is part time and is based at Capital Plaza Shopping Center in Austin, Texas.

Requirements

High school diploma or GED.
For stores with volume below $1.5 million: at least 18 months of experience as a Service Manager at Melrose or in a similar retail environment, or equivalent experience in a similar retail environment; ability to manage 6 or more staff members.
For stores with volume above $1.5 million: at least 12 months of experience as a Service Manager in a low- or mid-volume store at Melrose or in a similar retail environment; ability to manage 4 or more staff members.
Ability to operate a POS cash register, calculator, scanner, and related equipment.
Ability to perform high-school-level math.
Ability to work long hours, including evenings, weekends, and holidays, as necessary.
Maintain a business-like, professional, and well-groomed appearance.
Reliable transportation.
Provide a phone number for contact in case of a store emergency by the alarm company or staff members.
Meet the minimum age requirement of 18.
Occasional travel for training meetings may be necessary.
Demonstrate customer orientation, friendliness, energy, enthusiasm, motivation, team-building, honesty and integrity, management, coaching and development, responsibility, delegation, attention to detail, ambition, assertiveness, initiative, oral and written communication, time management, adaptability, ability to work under pressure, ethical conduct, diversity orientation, and safety awareness.

Responsibilities

Open and close the store according to company guidelines.
Execute and maintain merchandise changes and visual presentation; replenish products and keep the store and cash-wrap area orderly.
Manage loss prevention practices to safeguard company funds, property, and inventory.
Communicate operational activities with the Store Manager and/or District Manager.
Execute sales promotions, drive sales productivity, and communicate daily sales goals to staff.
Support a high level of customer interaction and service; help train staff to assist customers with merchandise selections and ensure timely checkout.
Coordinate promotional store set-ups with the Store Manager and participate in floor moves and visual merchandising initiatives.
Maintain wall displays and merchandise using required fixtures and appropriate ladders.
Coordinate staff training, hiring practices, performance expectations, corrective action, coaching, development, direction, and motivation with the Store Manager.
Ensure proper cash control and banking procedures, and maintain payroll within established guidelines.
Educate staff about causes of shrink and ensure compliance with security and loss prevention policies and programs.
Operate the alarm system, keep it functional, and perform regular alarm tests.
Maintain employee files, paperwork, files, and binders; keep the store clean and equipment in proper working condition.
Maintain store-level compliance with safety, security, facility maintenance, and posting and notification standards.