Assistant Store Manager

Cycle Gear • North Charleston, SC

26d

About The Position

The Assistant Store Manager shares responsibility for managing store team members and the overall success of the store. The role leads sales efforts by training and coaching the team, setting an example, communicating sales goals, and holding Sales Associates accountable for meeting them while delivering friendly, enthusiastic customer service. The ASM maintains strong product knowledge and provides customers and team members with detailed information about product features and benefits.

The ASM also assists with and understands store operations, including opening and closing procedures, returns and store credit, special orders, and assigning tasks to Sales Associates. The role helps maintain store presentation through cleaning, stocking, organizing, and merchandising, and stays informed about the brand, products, company information, and sales and company-wide events. The position is hourly with the opportunity to earn tiered commission based on meeting sales goals, plus additional sales incentives. The first fiscal month is base pay only to allow time for learning.

Requirements

• At least 2 years of sales management, product sales, or customer service experience; ideally in a specialty retail environment.
• Experience leading, coaching, mentoring, and/or teaching a team, in retail or another setting.
• Experience with computers, including MS Excel, and POS systems, preferably RetailPro.
• A self-starter mentality and ability to consistently deliver an outstanding, personalized retail experience.
• An open mind and eagerness to learn and be part of the riding community.

Nice To Haves

• Motorcycle riding experience, knowledge, or interest is strongly desired but not required.

Responsibilities

• Share responsibility for managing store team members and the overall success of the store.
• Lead sales efforts by training team members, leading by example, communicating sales goals, and holding Sales Associates accountable for meeting them.
• Ensure Sales Associates provide friendly, enthusiastic customer service.
• Maintain product knowledge and provide customers and team members with detailed information about product features and benefits.
• Assist with and remain knowledgeable about store operations, including opening and closing procedures, returns and store credit, and special orders.
• Divide tasks among Sales Associates.
• Assign and assist with cleaning, stocking, organizing, and merchandising tasks to maintain store presentation.
• Stay current on brand and product knowledge, company information, sales, and company-wide events.
• Lead by example with a friendly and upbeat personality.

Benefits

• Medical, dental, vision, life, and accident coverage for full-time employees.
• Paid time off.
• 401(k).
• Employee discount.
• Voluntary DailyPay benefit, offering secure, instant transfers of earned pay before payday; available immediately upon hire.
• Opportunity to earn tiered commission based on meeting sales goals, with additional sales incentives such as SPIFFS.
• Training and development.
• Career opportunities, including promotion from within.
• Opportunities to represent Cycle Gear at special events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed